SHIPPING & RETURNS
SHIPPING POLICY
Your order will be shipped within 48 hours. In rare circumstances, we may take a little longer to ship your order. The usual transit time is a maximum of 3 to 4 days but it can get shorter or longer depending on transit conditions.
To track your order:
Your tracking id’s will be emailed once the shipping is done
On WhatsApp: Send a “Hi” on WhatsApp to +91 90671667713 > Send “Order query” > Select “Track my order”
In case of any delay, we will keep you informed.
PRIVACY
Your privacy is important to us. We strictly follow guidelines that govern the information we receive. Rest assured, our customer is our #1 priority.
RETURN & EXCHANGE POLICY
At Nida Cosmetics, we believe in a transparent and hassle-free return policy for all products purchased from our website.
Each product is crafted with great care and precision, to spread goodness and delight!
However, if you ever feel the need to replace a product, due to the following reasons, please feel free to reach out to us, if:
- Incorrect product is received
- Product is damaged, tampered with, or leaking on arrival
- Item(s) is(are) missing from the order
- Issues with quality or quantity. In any of the above cases, we urge you to get in touch within 3 days of receiving your order. We're here to assist you & your satisfaction truly matters!
Email the images along with your order details to contact.nidacosmetics@gmail.com within 24 hours after the delivery. Once we check the images, we will send you a replacement for the same
Alternatively, you can send a “Hi” on WhatsApp to +91 90671667713 > Send Replacement/Missed/Damage/Wrong product/Product issues” to proceed further.
Nida Cosmetics Customer Relationship Team will address the query within 24 hours.
​Please note that we will be unable to help with returns or exchanges, under the following circumstances:
a) If the product is damaged due to misuse/overuse.​
b) If the product is used or altered by the user.​
c) If the product is returned without/damaged original packaging including, price tags, and labels.
REFUNDS
You can receive a refund only in case of a cancellation. Once the cancellation request has been accepted, the money will be refunded within 3-5 business days.​Once the refund is initiated you will receive a confirmation email and/or SMS. We also request you to check your bank statement for refund details.
Product Issues After Use:
At Nida Cosmetics we believe in delighting our customers through our products. But even then, if, for any reason, it doesn't suit you, you can let us know. Simply send a "Hi" via WhatsApp to +91 90671667713 Send Product Issue
Alternatively, you can drop us an email at contact.nidacosmetics@gmail.com or, give us a call at +91 90671667713 between 10:00 am & 6:30 pm.